Refund and Returns Policy

1. GENERAL TERMS

Purchases from A Tea Story are subject to the following return and exchange policy terms. This policy applies to all purchases made through our online store and authorized retailers.

2. RETURNS

All returns must meet the following conditions:   

• Unused and in sell-able condition, with all packaging intact, instructions included, and packaged the same as they were received.
• All products in the online store can be returned for a refund without reason and free of charge within 24 hours of placing an order.
• For purchased items that are returned before export (and are eligible for return), a shipping fee of $8 per order will be charged.
• For returned items that have been exported or for returns not due to product quality issues, the customer is responsible for customs duties and shipping costs.
• The policy applies to all products available online.

Items not meeting these conditions are not eligible for store credit or exchange. 

Initiate a return by contacting our support team at anxiatianfu@outlook.com with your order details.

3. STORE CREDIT

Credit will be processed once returned items are received and inspected by our warehouse team:

If you do not receive your notification within this timeframe, please contact our support team at anxiatianfu@outlook.com 

4. EXCHANGES

Exchanges are available for items that arrive damaged, defective, or stop functioning as intended within 7 days of receipt.

To request an exchange, please send detailed information and photos to anxiatianfu@outlook.com Exchanges are subject to availability of the replacement item.

5. FAILED DELIVERIES

Packages marked as delivered by the carrier but not received by the customer must be reported within 7 days of the delivery notification.

Failed deliveries due to incorrect address or customer error are not eligible for replacement or refund.

6. DAMAGE AND DEFECTS

For items damaged in transit or with factory defects, please contact us within 7 days of delivery.

We will offer a replacement, return, or exchange for items with verified defects.

7. ORDER CHANGES AND CANCELLATIONS

Orders are processed rapidly to ensure quick delivery.

Changes or cancellations cannot be guaranteed once an order is placed.

Contact us immediately if an error is noticed, but note that quick processing may limit our ability to modify the order.

8. LARGE/BULK ORDERS

Purchases made through ateastory.com supplies products for individual consumer use only. Under no circumstances shall buyer re-sell any A Tea Story product. For wholesale enquiries, please contact anxiatianfu@outlook.com

Orders of five or more of a single item may incur cosmetic damage and are ineligible for refund due to transit damage.

Report issues within 7 days of delivery.

9. LIMITATIONS OF LIABILITY

A Tea Story is not responsible for:

• Lost or stolen packages confirmed as delivered.
• Shipping delays or failures due to incorrect address details.
• Damages from misuse or unauthorized us